Quick overview: The customer configures their custom tool with a few clicks in the Smartshop configurator. The price is calculated automatically and displayed in real-time. After online approval, the parameters are transferred via Multigrind® Multimation to a ready-to-use Multigrind® Radical grinding machine, and production begins in the Smart Factory. Questions?

Was that too fast? Too easy? Too radical?

Let's go through it again, step by step. We’ll start with the Smartshop and highlight each advantage along the way.

Ready, set, Smartshop!

One note up front:

We’re not talking about a classic online store with a few standard products. That’s old news. The integrated product configurator in the Smartshop, directly connected to the fully automated Multigrind® Radical, sets a new standard. The benefits of Smart Factory production are unmatched and future-oriented. We’ve outlined some of the highlights for you here.

With Smartshop configuration, you work faster, more precisely, and extremely cost-effectively.

What you know from the consumer market, which has long fueled retail is now a reality in tool grinding. With Smartshop configuration, you work more cost-effectively because many processes—like order processing, payment, and parts of customer communication—are automated. This not only reduces labor but also ensures faster and more accurate processing of your customers’ orders.

24/7 access to all Smartshop features will boost your business and impress your customers.

Customers appreciate round-the-clock availability. Think about orders placed during night shifts, weekends, or holidays. The Smartshop is always open. For customers overseas, there are no inactive time zones anymore. No international customers yet?

A Smartshop might change that if you wish.

The Smartshop: Configure and order whenever, wherever, and however you want.

The smartshop adapts to any device. Customers can configure, order, and approve right from their phone, tablet, or laptop. If they’re online, they can order—quickly and easily.

The Smartshop offers limitless variety in an endless market.

Your reach automatically extends beyond regional and international borders. Your Smartshop accommodates an unlimited range of tools: tools you already make and even tools your customers don’t yet know they need. You can expand your product portfolio indefinitely or specialize and expand into new markets.

Your Smartshop is custom in the front end and fully automated in the back end.

Since you control the frontend of your smart shop yourself, it fully aligns with your corporate design, requirements, and needs. This way, you can implement customer-specific offer formats in the frontend. Whether you tailor your smart shop to your product range or allow your premium customer to access a dedicated webshop, you’re in charge. We’ve got your back in the backend.

The Online Configurator, Multigrind® Multimation, and Multigrind® Radical: A cutting-edge Industry 4.0 cluster!

The Online Configurator: What you click, is what you get

Click, click, click, and with the required parameters, the customer easily configures their desired tool through the Online Configurator. No special knowledge is required for the intuitive interface. Thanks to Multimation control software, data is sent directly to the Multigrind® Radical, and the grinding process begins without setup time. In this sense, the customer becomes the machine operator and receives exactly what they configured, just in time.

To err is human. True!

The customer sees in real-time whether a tool configuration is technically feasible, including completeness and plausibility checks. This prevents errors, reduces returns, and eliminates unnecessary questions. Direct data transfer through Multimation practically eliminates the transmission errors common in manual processes.

How you benefit from cost reduction at every step of your value chain.

Automation allows for much faster production times, which means customers receive their configured tool quickly. Automation also ensures precise use of materials, leading to less waste and scrap. Maximum material efficiency is further enhanced by minimal storage costs. The configurator enables just-in-time production to meet exact demand.

Optimize personnel expenses.

From order to delivery, far fewer manual interventions are needed throughout the process. In sales, production, and administration, personnel costs can be significantly reduced. Or, conversely, production capacity can be greatly increased without additional staff.

What’s happening with batch size 1?

In Configurator-based Tool Grinding, batch size 1 is truly a one-off—custom-made according to the customer’s exact specifications. Whether complex, a quality prototype, or a custom order, our fully automated process around the Multigrind® Radical makes one-offs affordable—very affordable!

Learning from customers and discovering what makes them happy.

Configurator-based Tool Grinding offers extensive opportunities to analyze customer preferences. This means you can tailor your Smartshop offerings and content to customers' current and future interests, enhancing customer understanding and satisfaction. Data analysis enables targeted marketing strategies and positions your portfolio to attract valuable new customers.

Today, tools aren’t sold—they’re bought.

Customers no longer want just tools; they want solutions!

With high information levels and clear ideas, customers choose the best overall package. True value only emerges when the total performance is right. With Smart Factory production, you actively impact all customer-relevant factors. From this production advantage, you gain concrete competitive advantages that build customer loyalty—and that loyalty translates into satisfaction and repeat business. Fully automated, you build a loyal customer base.

Our annual innovation show is a great opportunity: GrindDate, May 13 - May 16 in Trossingen.

Here, you can test the production of your custom tool in batch size 1 through an individualized showcase. Join us in Trossingen—or we’d be happy to visit you.

Register: www.grinddate.de